We’re proud to offer top revenue, sales, customer success, ops and HR/talent leaders timely insights, powerful ideas and innovative journeys from some of the world’s biggest and best practice organizations.
Hear what Fortune 2000 women practitioners, and their companies, are doing to succeed in today’s rapidly changing markets and economies across their executive roles and imperatives as people/business leaders, industry experts and positive change agents.
Sampling of Forum Speaker Quality You Can Expect (2024 Roster Below)
SVP, Global Customer Experience
Zendesk
Teresa Anania is Senior Vice President of Global Customer Experience at Zendesk, a global organization of over 1,000 employees from Zendesk’s Professional Services, Customer Advocacy, Customer Success, and Renewals teams. At Zendesk, she is responsible for the management and development of Zendesk’s global client base, including managing 110,000+ paid customers across all customer segments from SMB to enterprise. Prior to Zendesk, Anania spent eleven years at Autodesk, ultimately serving as Senior Director of Customer Success, where she drove both scale and tech-touch success motions across all market segments. Prior to its acquisition by Autodesk in 2009, Anania served as Chief Operating Officer of Algor Inc. and held other roles of increasing responsibility over her 15 years at the company. After graduating Magna Cum Laude from Duquesne University with a BS in Accounting and Information Systems, Anania began her professional career at Ernst & Young, where she built the firm’s quality assurance program and led engagement teams in sale and fulfillment of multi-site consulting and audit engagements. Anania also holds a Masters of Business Administration from Duquesne University with a specialization in Finance and Information Technology.
SVP, Chief Sales & Marketing Officer
HAP
As HAP’s senior vice president, chief sales and marketing officer, Margaret Anderson leads a dynamic team that is changing the way insurance products are designed and delivered to serve HAP’s members and communities. She is responsible for HAP’s strategic planning function, sales and service for all products, as well as overseeing the teams responsible for the company’s digital strategy, product development, advertising, public relations, marketing communications, community outreach, worksite wellness and market intelligence.
With a relentless focus on improving the customer experience, Margaret has led the charge to transform the tools and technologies that better serve HAP members and address challenges of the communities where HAP operates. She is proud of her team and their deep commitment to being true “boots on the ground” in the community while attending to the evolving needs of all HAP stakeholders.
With more than 25 years of experience in the health care industry, Margaret has a wide breadth of experience across all market segments including large and small employer groups, government programs (Medicare and Medicaid) and individual sales. Prior to joining HAP, Margaret served as vice president and general manager at BlueShield of California and region president, Medicare, at WellCare Health Plans in Tampa, Fla. She began her career in sales and has held a variety of roles in healthcare companies from California to New York.
A devoted Buffalo Bills football fan, Margaret splits her time away from the office serving on nonprofit boards and enjoying all the year-round adventures that the Michigan outdoors offers with her husband and two dogs.
She holds a Bachelor of Science degree in marketing from Canisius College in Buffalo, N.Y., as well as an executive certificate in Health Care Leadership from Harvard School of Public Health.
Board Member, Former President
& Chief Growth Officer
As a sought-after executive, independent board director and strategic advisor, Heidi Anderson Hupe has spent more than three decades building businesses and driving growth in emerging and mature B2B and B2C markets. Her knowledge spans the media, technology and healthcare industries with experience driving change in large publicly listed companies and faster-paced privately/private equity-owned and start-up companies. Areas of expertise include driving client value and growth, transforming organizations through building and upskilling commercial talent and promoting diversity and inclusion to drive business results. Heidi has a track record in executive leadership of highly regulated businesses, strategy development, M&A, technology and digital transformation, and scaling for growth. A gifted storyteller, Heidi uses her skill at connecting business needs with innovative solutions and taps her extensive network to put brands and companies on the map. She is adept at launching new products and initiatives; differentiating brands in crowded markets; leading turnaround and transformation initiatives and navigating companies through mergers and acquisitions. She is known for her infectious enthusiasm; quick, strategic thinking; leadership skills and ability to rally teams to unparalleled results.
Heidi is particularly passionate about leveraging technology to drive innovation and change in healthcare. She is currently the CEO of The Nora Collective, a tech-enabled, data-driven start-up focused on providing essential support and resources for women as they reach midlife and navigate the often confusing and challenging healthcare journey. She is an active board member of Solis Mammography serving on the Quality and Compliance Committee. Heidi also serves as a strategic advisor at AliveCor, TaskHuman, Healthdom, Familia Kitchen and Spacely.
In her most recent role as president & chief growth officer at Nox Health, a global sleep health leader on a mission to transform the way people sleep all over the world, Heidi was recruited to run the Enterprise business, leading the visionary team that is reimagining the sleep healthcare space. Nox’s value-based care model helps employers and payers leverage sleep as a critical intervention to close the care gap in chronic disease with happier, healthier employees. Through a unique mix of at-home sleep testing, sleep board-certified physicians, telemedicine visits, personalized therapeutic plans and ongoing care team support, millions of people worldwide are enjoying the benefits of good sleep.
Prior to joining Nox Health, Heidi served as senior vice president of client experience at Livongo where she led the client sales, client success, implementation and enrollment marketing teams. She developed the “Client at the Center” program which transformed the client organization from a service culture to a selling and growth culture achieving first top- and bottom-line growth in several years. When Livongo was sold to Teladoc for a record $18B in 2020, Heidi served as senior vice president of strategic clients and initiatives and ASO strategy at Teladoc. She developed a concierge model and created a Signature team to deliver unmatched service and results for the 25 largest employer clients.
Heidi was hired as chief growth officer on the turnaround team at Outcome Health, helping navigate the company through DOJ and SEC investigations and rebuilding the talent, technology, content and revenue following an ouster of the founders. At Time Inc. and WebMD, she held senior commercial leadership roles, scaling growth, diversifying revenue streams and driving several successful product launches. She also served as publisher of WebMD Magazine, playing an essential role in making WebMD a household name. Heidi began her career working in the advertising space at several agencies in Minneapolis and Chicago.
As a pioneering and vocal champion of diversity, equity and inclusion throughout her career, Heidi has consistently built high-performing diverse teams and developed future leaders by identifying talent and championing a diversity agenda. She served as executive sponsor of the Pride and Allies LBGTQ+ business resource group at Teladoc. She is active in 50/50 Women on Boards, Chief, Fortune Most Powerful Women, The Healthcare Business Women’s Association and is the founder of Power Women Windy City. She enjoys mentoring young people and is active in Nerdy Girls Success and the Glenbrook South Professional Women’s Group.
Heidi is a graduate of the University of Minnesota Hubbard School of Journalism and Mass Communication.
SVP, Marketing & Communications
R1 RCM
Sarah Arvin is passionate about helping B2B brands build effective go-to-market strategies rooted in an understanding of consumer behavior and focused on connecting with the person behind the personas.
She is a seasoned marketing and product leadership executive with over 25 years of experience driving innovation, market adoption and expansion for B2B organizations. In her current role as SVP of Marketing and Communications at R1 RCM, Sarah leads the company's comprehensive marketing efforts spanning corporate communications, branding, thought leadership, public relations, growth marketing, sales enablement, product marketing and digital marketing.
Previous leadership roles include CMO of Cloudmed, a private equity-backed health technology company acquired by R1 in June 2021, where she built a world-class marketing organization, amplifying product and brand awareness, as well as increasing customer engagement. Sarah also successfully repositioned data aggregator, Urjanet, as a leading fintech solution provider in her role as CMO, and spearheaded Worldpay’ US’ transition from private equity ownership to its initial public offering (IPO) as chief marketing and product officer.
Sarah holds a B.A. from the University of California at Santa Cruz and was a national merit scholar at Stanford University. Beyond her professional endeavors, she finds fulfillment in mentoring early-career professionals through internship programs and at the Technology Association of Georgia.
Revenue Executive, AI Expert
& Board Member
Marva Bailer epitomizes innovation, storytelling and fearlessness as a trailblazing female tech leader. Recognized as a 2023 Game Changer by Scarlett Abott, Marva disrupts the status quo and ignites innovation in every endeavor she undertakes. With two decades leading billion-dollar teams at high-growth companies like IBM, Amazon, Twilio, Splunk and startups, including those involved in acquisitions, her impact resonates across diverse business landscapes.
Marva’s bylines have appeared in major media outlets like Fox News, NBC and TMZ, and is a distinguished contributor, commentator and keynote speaker. She is recognized for her expertise in technology, culture, cybersecurity, data privacy and the profound impact of AI on our ever-evolving world. Marva is a servant leader driven by purpose and passion. Through mentorship and experimentation, she embodies a growth mindset, fostering connections and leading with intention.
Recognized as the top career book in the 2023 National Indie Excellence Awards, "Be Unexpected" underscores Marva's dedication to fostering curiosity, courage, confidence and collaboration among leaders.
Marva holds a B.A. from the University of Maryland and an M.S. from Johns Hopkins University, with recent Executive Education at Harvard University focusing on Business, Competing in the Age of AI. She is a graduate and active alumni of Leadership Atlanta and active member of the Athena Alliance, OnBoard, Him for Her and the Private Board Directors Association.
Marva serves as a board member for the non-profit Women in Technology and as an advisory board member for tech startup Skilibrium. Additionally, she is a founding member of the KSU Master’s in Health Informatics Industry Advisory Board. Marva's achievements include recognition by the Technology Association of Georgia as “Leader of the Year for Large Enterprise” and as a three-time honoree for “Women of the Year.”
Chief Commercial Officer – Metis Commercial Catalysts & Former SVP, Chief Commercial Officer at Sensata Technologies
Jacquie has over 25 years of B2B commercial excellence, covering a wide array of expertise in sales, marketing, revenue management, product line management, large-scale customer relationship management (CRM) implementations, and developing customer experience programs. Before Metis, she was senior vice president and chief commercial officer at Sensata Technologies, a $4B industrial technology company. In this role, she was pivotal in steering strategic initiatives and fostering growth.
Prior to Sensata, she had an impactful tenure at Donaldson Company, a publicly traded leader in technology-driven filtration solutions. Jacquie was vice president of Global OEM Sales and corporate officer, where she was key in formulating and executing global go-to-market strategies, managing the profit and loss for the OEM business, and cultivating significant market-defining client relationships. Jacquie’s professional journey also includes senior sales & marketing positions at Stanadyne, a leader in automotive technology, TE Connectivity, and PECO II (now integrated into General Electric).
She earned her bachelor’s degree in business and psychology from the University of Wisconsin-River Falls and is currently pursuing a master’s degree in organizational leadership at St. Catherine University in Minnesota, showcasing her commitment to continuous personal and professional development.
Operating Partner, Commercial Excellence
Apollo Global Management
Tracy Burzycki is an operating partner in private equity where her primary focus is on commercial excellence activities at the Apollo portfolio companies. Prior to joining Apollo in 2022, she was a senior operating partner for revenue and go-to-market at Graham Partners, a middle-market industrial technology private equity firm located in the Philadelphia suburbs. Tracy previously held several senior leadership positions at Danaher Corporation, a Fortune 500 science and technology innovator.
Tracy received her B.S. in chemistry from the University of Connecticut where she graduated cum laude and received her MBA from the Columbia Business School. She volunteers her time with the Girl Scouts of Eastern Pennsylvania and the Philadelphia Horticultural Society Tree Tenders program.
Chief Executive Officer – Quantis.ai, Board Member & Former Amazon & GE Executive
Cate Gutowski assumed the role of chief executive officer at Quantis.ai in August 2023. Quantis.ai, a cloud based IIoT and AI software & technology company, serves industry giants like Coca-Cola with its software platform, Pocket Factory, which operates in over 20+ countries. Before joining Quantis.ai, Cate served as the chief operating officer (COO) at Primo Water, a $2.2B publicly traded company. At Primo Water, she oversaw daily operations including Profit & Loss Centers, go-to-market functions and operations. She delivered double-digit growth and improved operating margins during her tenure.
Prior to Primo Water, Cate led the Worldwide Sales Enablement function at Amazon Web Services (AWS), where she played a crucial role in AWS's growth from $17B to $57B. Based on this new rapid growth, AWS leadership invested in the field propelling the salesforce from 10,000 to 40,000 sellers.
Cate's expertise in sales leadership and product management also contributed to the development of AI and Machine Learning tools at AWS, enabling faster onboarding and facilitating the rapid global expansion of the company as the market leader of cloud technology.
Cate's career began 27 years ago at General Electric (GE) where she started as a trainee on the Technical Leadership Program. She rose to a senior executive role at GE Corporate where she led the worldwide commercial function. Her pioneering contributions to digital transformation and the application of AI and ML in sales have earned recognition from Forbes, CNBC, MSNBC, CIO Journal and the Wall Street Journal. As a sought-after speaker, Cate frequently shares her perspectives at industry events and leading universities such as Harvard & MIT.
A graduate of the University of Illinois at Urbana-Champaign, she also holds an Executive MBA from the University of South Florida.
SVP, Americas Commercial & Emerging Markets
ServiceNow
Cynthia Johnson leads the Americas Commercial & Emerging Markets team at ServiceNow (NYSE: NOW), the leading digital workflow company that helps the world work. CJ and her team of sellers in U.S. Commercial, Canada and LATAM enable customers to create new innovative experiences, accelerate digital transformation and unlock newfound productivity. As senior vice president of the organization, she plays an instrumental role in the company’s march toward $16B in software, solutions and recurring revenue.
CJ’s career is marked by technology firsts and powerful partnerships that have spurred new go-to-market innovation and growth. She is distinguished by her skill and foresight in building high-performance sales teams combining specialist and core selling motions to unlock selling capacity. She has repeatedly developed optimized sales models to deliver expertise, deepen value and improve customer experiences and outcomes. CJ thrives in dynamic environments where sales teams rise to navigate critical market transitions and achieve financial results.
Prior to joining ServiceNow in March 2021, CJ was vice president of the Cloud Infrastructure and Software Group at Cisco Systems. In this role, she helped lead Cisco’s company-wide evolution to software sales and solutions. In prior roles, she successfully directed Cisco’s foray into the hyperconverged infrastructure space and grew that business two times the market rate making it the largest cloud-managed networking platform in the world. She expanded the company’s partner ecosystem across VDI, big data, data intelligence, converged infrastructure and hybrid cloud strategies, including Google, Microsoft and AWS.
In 2023, CJ was appointed as a Board Member at PROs, an AI-powered software company specializing in profit and revenue optimization. She offers advisory services and expertise through her participation on the Advisory Board of the Association of Women in International Trade (WIIT).
CJ is passionate about developing high-performing teams while embracing a collaborative and inclusive culture. You can find her speaking and sharing insights at industry events, as well as serving as an advocate for early-in-career professionals and women in technology with active sponsorship of ServiceNow networking groups.
SVP & Chief Human Resources Officer
ITW
Katie Lawler is senior vice president and chief human resources officer of Illinois Tool Works Inc.
Katie joined ITW in October 2014 and previously served as executive vice president of Human Resources for GATX Corporation. Prior to joining GATX, she held a wide range of positions in operations, human resources and law with Tribune Media (formerly Tribune Company). Katie began her professional career as an attorney in private practice.
Katie graduated with a bachelor’s degree in history from the College of the Holy Cross and received a Juris Doctor from the University of Notre Dame.
VP, Global Revenue Operations
Cisco
Alan is a tenured executive whose 30-year career is devoted to delivering customer outcomes and supporting customer facing teams. Alan lives by the premise that “nothing good happens until someone sells something.” His experience includes the following:
VP, Global Revenue Operations at Cisco – Building on aligned global Revenue Operations function across Cisco’s $50B hardware and software businesses in support of achieving the milestone of 50% of Cisco’s revenue coming from recurring software milestone
VP, Customer Success at Salesforce – Built a Marketing, Sales, and Success Excellence team driving new business outcome focused success offers helping strategic enterprise customers define new ways of working across all customer facing processes
Managing Director at PwC – Led a global team of consultants focused on delivering transformational capabilities across the revenue lifecycle to drive improved productivity and profitable growth, including engagement with global enterprises across Manufacturing, Technology, and Business Services sectors
Alan has a BA from Samford University and an MBA from Auburn University where he currently serves as an advisory board member for the Harbert School of Business Graduate Programs
To personalize the commitment to build an inclusive future for all, Alan serves as an executive sponsor for Cisco’s Native American Network and is a mentor in the Women of Cisco Executive Shadow program.
Board Member & Former SVP, Head of N.A.
Sanofi Genzyme
Stephanie S. Okey, M.S. is currently a Board Member, Catalent Inc., Crinetics Pharmaceuticals and PTC Therapeutics. She is former SVP, Head of North America, Rare and Genetic Diseases and General Manager U.S. Rare Diseases business at Genzyme, A Sanofi Company.
Stephanie has over 30 years of industry experience, 28 of those years in biotechnology. She spent over seven years at Genentech, Inc. and 19+ years with Genzyme Corp. Stephanie has had launch or commercialization experience with nine orphan disease therapeutics; two with REMS designation, and four large market therapeutic agents.
She has significant experience in the commercialization of orphan disease products and bringing therapeutic agents to healthcare providers and patients in a patient-centric business model. The Good Medicine is Good Business, partnerships with patients, healthcare providers and all stakeholders, is the guiding principle.
Stephanie holds a Bachelor of Science degree from The Ohio State University and a Master of Science degree, Immunology and Medical Microbiology from Wright State University.
Head of Global Customer Success
Rockwell Automation
Angel has spent over 15+ years focused on Customer Success and Renewals, working with and for some of the largest names in the technology industry. Angel currently leads the global customer success and renewals organization at Rockwell Automation, which is a team responsible for developing deep customer relationships, delivering valuable customer insights and partnering with customers to help them achieve their business outcomes. The team is also responsible for ensuring Rockwell customers are receiving value and peace of mind through renewal and expansion conversations for their Rockwell investment.
Angel has a true love for Customer Success and delivering the best possible customer experience. She is diligent in creating a work environment that fosters and accelerates that same passion in her teams while providing employees with a safe, fun and rewarding environment.
Angel is passionate about Diversity, Equity and Inclusion both inside and outside of work and is an active member of multiple employee resource groups at Rockwell, numerous customer success diversity councils, as an alumni board member for YEAH! (Youth Empowerment through Arts and Humanities), and an active member of CHIEF.
Chief Marketing Officer
symplr
As chief marketing officer, Kristin Russel drives the development and execution of Symplr’s comprehensive marketing strategy, overseeing all branding, digital and product marketing, sales enablement, public relations, community outreach programs, channel partnerships and business development.
Recently named one of Becker’s top 100 women in healthcare, Kristin is a tenured leader and a visionary in the healthcare technology industry. She also is a Fellow of the American College of Health Data Management. Before joining Symplr, she led marketing at Quest Analytics and Carrot Inc. and drove revenue and new growth initiatives through strategic partnerships and marketing at Humana, Cerner and Omnicell. She is also a successful entrepreneur, having founded the fintech company Anachron, which was ultimately sold to ING Bank.
Kristin has a bachelor’s degree from McMaster University in Canada, an MBA from École Supérieure de Commerce in France, and a Master of Public Administration degree from Carleton University in Canada.
CVP, Americas SMC
Microsoft
Sharon Schoenborn leads a $26.5 billion business responsible for sales strategy, execution and revenue growth for the SMC segment in the U.S., Canada and LATAM. Sharon and her team focus on empowering small, medium and corporate businesses to digitally transform, unlock AI innovation and realize business value with the Microsoft Cloud.
Sharon leads with a culture-first mindset, nurturing an inclusive culture where everyone feels empowered to be their best every single day and achieve their full potential. She is an executive sponsor for the Women at Microsoft employee resource group, the founder and sponsor of the SMC+DS Women in Leadership program at Microsoft, and an advisor for Global Women Connect.
As a global business leader with over 20 years of experience at Microsoft, Sharon has led highly successful sales teams across the enterprise, public sector, corporate, SMB and consumer segments in Australia and the U.S. Prior to joining Microsoft, Sharon was an organizational consultant for Great Plains Software working extensively across Europe, the Asia Pacific region and North America. On a global level, Sharon has developed strategic customer and partner relationships driving rapid digital growth and business impact.
Sharon holds a Bachelor of Science degree in business management and a Master of Science degree in organizational leadership from Minnesota State University.
Member/Advisor of Various Boards
& Former Microsoft Executive
Gavriella Schuster serves as a board director for Open Systems, Nerdio, Mimecast, Included.ai, Women in Cloud and SHE. Her advisory board positions include Artificial Solutions, Berkshire Partners, International Association of Microsoft Channel Partners, Women in Technology Network, Women’s Business Collaborative and the Bothell Business School at the University of Washington.
In her various board roles, Gavriella advises executive teams in developing their vision to transform and scale the organization through new technologies including cloud and artificial intelligence. She’s known as a builder and change agent, turning around businesses by inspiring a vision for future customer relevance and team engagement.
Gavriella is a former C-level Microsoft executive and global thought leader with more than 30 years of leadership in digital and cloud transformation roles. She built strategies spanning all aspects of business model and product development, launch, marketing, sales and partnership, with operational execution excellence. She also helped thousands of businesses of all sizes to digitally transform through technology.
Gavriella grew a P&L into $10B over five years, managed global sales revenues of $40B, and led a global portfolio of channel partners that has influenced over $1 trillion through Microsoft’s fastest-growing ecosystem.
Her passion lies in empowering women and their allies. As a DEI advocate, she has presented at TEDx Cherry Creek on driving for gender equity in high tech. Gavriella is also an ATHENA Global Leadership award winner and co-founder of the Women in Cloud and Women in Technology Network.
CCO, Commercial Sales & Marketing
Battelle
Melinda leads Battelle’s Commercial Business across the Battelle enterprise, which encompasses commercial revenue in three business units and multiple divisions. Mel leads teams driving growth across diverse market segments focused on developing innovative solutions and client partnership in areas like Health, Environment, Critical Infrastructure, Semiconductor, Emerging Contaminants, Cyber and Climate. Known for her growth mindset and a customer-centric focus, she is an advocate for unlocking growth with creative client approaches and ground-breaking innovations.
Before becoming Battelle’s commercial senior vice president/chief commercial officer in 2021, Melinda was the global vice president of commercial operations at Tektronix (Fortive) where she managed a global team implementing revenue operations, responsible for driving commercial execution and developing the infrastructure to deliver diverse channel go-to-market sales across electronic test and measurement segments including defense, 5G, LED, automotive, semiconductor, consumer electronics and medical.
Prior to joining Fortive, Melinda served as the global vice president of sales, marketing and commercial operations at Suterra, a division of The Wonderful Company, where she developed and implemented their commercial strategy and brought the business to scale by leveraging channel partner approaches and drove the growth of their precision agriculture and bio-pesticide business.
She previously held a variety of executive roles at Fortune 500 companies, where she developed the ability to manage and refine emerging business strategies and execution, optimizing operations and go-to-market structures to drive growth and scale based on the unique attributes of the businesses she led, ultimately delivering customer business value through the development of operational excellence, technology adoption and client centric execution.
Melinda holds a Bachelor of Science degree in Chemical Engineering and a Chemistry minor from Oregon State University, as well as leadership certifications from Wharton Executive Education and Georgetown Executive Education. In addition, Melinda is the Board Chair of the Brian Grant Foundation. Mel and her husband live in the Pacific Northwest, where she enjoys gardening, tennis and researching technical subjects that catch her interest.
Venture Partner
Canaan Partners
Dana Warren is currently a venture partner at Canaan Partners, an early-stage venture capital firm with a 36-year history of investing in visionaries with innovative, transformative ideas.
Dana's leadership experience has been centered on building and running revenue, marketing and strategy teams at American Express, PayPal and Stripe. Most recently, at Stripe, she helped expand and grow global strategic partnerships with leading SaaS & B2B platforms including Shopify, Salesforce, Mindbody, Squarespace and XERO.
Dana is also a board member and advises early-stage tech CEOs and founders on operations, C-suite leadership and growth. She currently advises Yeeld, Cove, Sendoso and Anthropic, an AI safety and research leader, on how to scale early successes.
Dana currently sits on the Board of PeerForward, an education nonprofit focused on post-secondary planning and college access. She’s previously held nonprofit board seats at Princeton AlumniCorps and the Brooklyn Latin School.
She holds a B.A. from Princeton University and an MBA from Columbia Business School where she graduated with honors.
SVP, Transformation & Operations
IBM
Joanne Wright is the senior vice president of Transformation and Operations at IBM where she is responsible for delivering productivity across IBM, through the application of artificial intelligence on the hybrid cloud, to unleash innovation and growth for the company. By making IBM “Client Zero”—leveraging its technologies and those of its strategic partners to create a better employee and customer experience—IBM demonstrates for its clients how to achieve business outcomes through enterprise transformation at global scale.
Joanne leads the company’s operations, procurement, Chief Information Office, Chief Data and Analytics Office, and Global Real Estate organizations. She is committed to accelerating IBM’s digital transformation through global talent development and fostering a culture of collaboration and innovation.
In her 25-year career at IBM, Joanne has held key leadership roles across procurement, manufacturing, supply chain, real estate, client support and operations. She has led the redesign of IBM’s operating model, quote-to-cash process and as chief operating officer for IBM Supply Chain, led the introduction of AI for a transparent, intelligent and predictive supply chain.
She is also a champion for empowering women leaders and expanding allyship. She is the head of the Women at IBM Community and started the company’s Women’s Business Resource Group. Joanne received the Female Executive of the Year, Stevie Award, in 2022 and 2019, and is a two-time recipient of the Fortune Most Powerful Women Next-Gen Award. She is a member of the Board of the United Way of Putnam & Westchester in New York.
Joanne holds a bachelor’s degree from Glasgow Caledonian University.
Chief Customer Officer
Autodesk
Elisabeth Zornes is a visionary go-to-market executive with a distinguished career defined by her strategic prowess in commercial strategy and digital transformation. Known for her unwavering commitment to excellence, Elisabeth has been a catalyst for innovative growth bringing dynamic change and innovation to the organizations she has served. Her leadership experience ranges from large multinational corporations such as Siemens, Cisco and Microsoft to pioneering roles in dynamic startups. She is a driving force behind customer-led growth and a visionary advocate for digital transformation.
Elisabeth is the chief customer officer at Autodesk, a global leader in 3-D design software, where she plays a pivotal role in shaping the organization's customer-centric initiatives. Her responsibilities encompass a wide spectrum of customer-facing functions. She oversees a substantial portfolio, including managing a $2.5 billion software renewal business and a $80 million Professional Services P&L. In addition, Elisabeth leads the Voice of Customer program, an initiative integral to shaping Autodesk's customer experience strategy.
Elisabeth completed her Master of Science degree at Friedrich Alexander University in Erlangen, Germany, and continued her executive management education with graduate-level programs at MIT Sloan School of Management, Harvard and INSEAD International. She is a Fellow of the International Women’s Forum.