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Featuring the lens of revenue ecosystem leaders in defining and thinking about convergence.
ADP – Gus Blanchard, Chief Marketing Officer
Element – Blake Cahill, SVP, Global Marketing
KARL STORZ – Sonal Matai, Managing Director & President, U.S. Business
Dropbox – Debbie Dunnam, Former Chief Commercial Officer
IVX Health – Doug Ghertner, CEO
Schneider Electric – Bryan Stevens, SVP, NAM Strategy & Operations, North America
The customer touching functions…Marketing, Sales, Service, Operations…are converging into a more fluid structure that produces a better customer experience. Convergence doesn’t cause functional leaders to agree all the time. Tension is a given as marketing, sales and service naturally pursue different, sometimes competing strategies. The trick is to make such tension constructive. To produce and execute coherent strategy. This session will explore how leaders systematically manage this tension to elicit better thinking, find more ways to add value and improve your organization’s culture in the process.
UPS – Chris Byrne, Recent President, Marketing Strategy & Brand
Quantis.ai – Cate Gutowski, Chief Executive Officer
Humana – Tracy Nolan, SVP, MarketPoint
Lennox – Lanessa Bannister, General Manager, Lennox Residential
Varonis – Guy Melamed, Chief Financial Officer & Chief Operating Officer
ServiceNow – Parisa Naseralavi, SVP, Global Operations & Monetization
Yahoo – Kalina Nikolova, Recent SVP, Business Ops & Strategy
UKG – Julie Develin, Senior Partner, HCM Advisory & Human Insights
Cadent – Jim Johnstone, Chief People Officer
Cox Media Group – Mary Ellen Marcilliat-Falkner, EVP, Chief People & Administrative Officer
Verizon Business – Karyn Stetz, Senior Vice President, Human Resources
Andersen Corporation – Kelly Aronson, Chief Digital Officer, SVP
CHG Healthcare – Scott Boecker, Chief Digital Officer
Bria.ai – Chris MacDonald, Head of Gen AI Solution Architecture
Steve Ellis, Chief Operating Officer
Paramount Advertising
Lara Caimi, President, Worldwide Field Operations
Samsara
How do you converge marketing, sales, and service to deliver an exceptional customer experience? Organization, process, and metrics matter. But nothing really happens until leadership gains the trust of colleagues across all the customer-touching functions. With a clear, united mission. With consistent, smart investments. And with unwavering support to do the right thing for customers no matter what. Hear how Jason Marx, CEO of Wolters Kluwer Tax & Accounting, discovered that delivering a great customer experience starts with delivering on the promise of a great colleague experience.
Jason Marx, Chief Executive Officer, Tax & Accounting
Wolters Kluwer
Discussions on the Impact of Convergence in 4 Key Areas
Martha Delehanty, Chief People Officer
Commvault
Shawn Lewis, EVP, Global Revenue Enablement & Customer Success
Sage
As companies look for new opportunities to improve CX and drive growth they’re not just looking internally. Externally, they’re forging new relationships with companies in traditional and non-traditional areas to access new markets, increase the value of solutions, and help customers achieve lasting results. Hear senior leaders share how they are creating these new pathways to growth and leveraging convergence across the ecosystem.
NBCUniversal – Zach Chapman, SVP, Global Partnerships
HP – Kobi Elbaz, SVP & GM – Global Channel, Sales Innovation & Ops
ServiceNow – Erica Volini, SVP, Global Partnerships
Enduring leaders know that the key to delivering consistent results is relentless focus on two things; serving customers and developing talent. They know that convergence is the key to doing both successfully. Hear how enduring leaders are converging Marketing, Sales and Service to deliver a better customer experience. How these leaders are helping their teams be more effective, productive and engaged. And how emerging technology and AI are helping to strengthen both customer and employee relationships through transformative insight and speed.
Sam Conaway, President, U.S. Sales – Cardiology Group & Chair, Close the Gap
Boston Scientific
Shonodeep Modak, Chief Marketing Officer, North America
Schneider Electric
John Foley
Blue Angel Lead Solo Pilot, Stanford Fellow, Best-Selling Author & “Gratitude Guru”