Menu
Featuring the lens of revenue ecosystem leaders in defining and thinking about convergence.
Customers don’t care how vendors organize. They just want a good experience. When divergent programs and messages from marketing, sales or service confuse or even conflict, customer experience and relationships suffer. Enduring companies are exploring how single thread leadership approaches can cut through the confusion and solve strategic and operational discord. Hear how emerging single thread revenue leaders are building shared vision, driving collaboration, shaping talent strategies, and influencing tech investments to deliver a more unified and innovative customer experience.
Discussions on the Impact of Convergence in 4 Key Areas
As companies look for new opportunities to improve CX and drive growth they’re not just looking internally. Externally, they’re forging new relationships with companies in traditional and non-traditional areas to access new markets, increase the value of solutions, and help customers achieve lasting results. Hear senior leaders share how they are creating these new pathways to growth and leveraging convergence across the ecosystem.
Enduring leaders know that the key to delivering consistent results is relentless focus on two things; serving customers and developing talent. They know that convergence is the key to doing both successfully. Hear how enduring leaders are converging marketing, sales and service to deliver a better customer experience. How these leaders are helping their teams be more effective, productive and engaged. And how emerging technology and AI are helping to strengthen both customer and employee relationships through transformative insight and speed.